Organization
Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.
Today, our Group is:
• The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services)
• The leading provider of audio-video solutions (4K video hubs and the Video SoundBox™ )
• The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)
Sagemcom posted €2,3 billion of revenues in 2024. The headcount of 6,500 employees works in more than 50 countries. Sagemcom strives every day to honour its commitment to societal and environmental responsibility, as part of its continual improvement policy. This is the reason why Sagemcom became a “mission-driven company” at the start of January 2022.
Do you want to join us?
Sagemcom is looking for job applicants in R&D, business, purchasing and support. People who are agile and like to be independent in agile organisations, who enjoy travelling and have their fair share of creativity, will achieve self-fulfilment in this industrial group that manufactures high-technology products!
Reference number
2026-2055
A commercial, customer-facing role to manage, monitor and support Sagemcom's, and our client goals in the delivery of Smart Meters and Application software for existing and future accounts. You will join Sagemcom's local Smart Metering team in Melbourne, working closely with the local team, customers across Australia and NZ, and international company resources. Sagemcom is growing rapidly in Australia, a strategic region for Sagemcom.
Account ownership & growth
Serve as primary commercial contact to develop multi‑threaded relationships (operations, engineering, procurement, finance) and create joint account plans with pipeline, risks, and mitigations.
Contract management
Lead end‑to‑end contract governance: SoW/PO tracking, variations/CRs, pricing indexes, milestone acceptance, warranty, and service credits.
Ensure all deliverables, dependencies, and obligations are captured and reported through the contract calendar and risk register.
Delivery & operational performance
Run regular operational forums and monthly steering committees with KPI/SLA and reporting packs (platform availability, data delivery, ticketing, incidents, release readiness).
Work with the Sagemcom team to be familiar with metering supply, delivery readiness, and logistics with factory/partners; manage acceptance and traceability.
KPI monitoring, analytics & reporting
Report on performance for, collection success, publication to MDM/MDMS, and SLA thresholds; publish monthly scorecards and improvement actions.
Drive incident and problem management (root‑cause, corrective actions, post‑incident reviews) with trend analysis across the end‑to‑end AMI chain and trouble ticketing systems.
Monitor and report LJF / ICN requirements for the Victorian Government.
Financials & forecasting
Assist the team in forecasting bookings, revenue, and margins by contract; manage billing accuracy, indexation, true‑ups, and service credits.
Build and track business cases for upsell/cross‑sell and for change requests.
Governance, risk & compliance
Maintain contractual risk registers (technical, commercial, delivery), audit trails, and supplier performance reviews.
Continuous improvement
Feed customer insights to Product/R&D for roadmap prioritization (firmware, FOTA/COTA, telemetry, diagnostics) and to Support for knowledge base content.
· Proactive problem identifying and escalation / resolution.
· Have 2 – 5 years account including contract management, in a role associated with the delivery of goods and services based on KPI performance
· Excellent communication and documentation / reporting skills
· Be familiar with contracts for large organisations, preferably with Government or utilities
· Ideally be familiar with Victorian ICN – Local Jobs First based contracts and processes
· Have a track record to track, monitor and follow up on issues and outstanding activities.
· Excellent customer communications and english akills
· Attention to detaiil and follow up.
· Ability and willingness to travel occasionally within ANZ, and internationally.
Sagemcom is an disability friendly company.